As a homeowner, you’ve likely felt the pinch of rising maintenance costs in recent years. A recent report indicates an 8.5% year-over-year increase in average maintenance expenses, primarily driven by inflation.
At Poplar, we prioritize selecting top-notch third-party vendors for maintenance and repairs. However, we recognize that pricing, quotes, and efficiency can sometimes be unpredictable.
To address these challenges, Poplar Homes has developed a cost-effective and reliable alternative: Poplar Home Services.
What is Home Services?
Poplar Homes’ Home Services is our exclusive, in-house solution for both interior and exterior residential repairs including plumbing, appliances, painting, hvac, electrical, landscaping, hauling, preventative maintenance services & more. Tailored specifically for Poplar clients, this service streamlines the maintenance process, offering fast, efficient, and reliable solutions.
Our Maintenance Technicians are trusted, in-house professionals who wear Poplar uniforms, reflecting our commitment to professionalism and fostering trust with our clients. In many markets, our technicians are certified in HVAC, which includes a blend of mechanical, electrical, & plumbing skills, ensuring a high level of expertise for every job.
Additionally, the Home Services team includes dedicated Schedule Coordinators who help manage estimates, approvals, schedules & invoices. Our schedule coordinators utilize our internal scheduling platform and oversee the work order throughout the process in it’s entirety. Our team excels at providing accurate estimates in a timely manner and scheduling work promptly, minimizing downtime and inconvenience for our clients.
Why choose Home Services?
Choosing Home Services offers numerous benefits, making it the ideal choice for your maintenance needs:
- Versatile expertise: Our Home Services team can handle any work order or repair that doesn’t require a license or permit, covering over 80% of all work orders and providing a broad range of services to keep your home in top condition.
- Proven track record: In 2023 alone, our team completed over 4,100 work orders, showcasing their efficiency and reliability. This performance highlights the skill and dedication of our technicians.
- Free estimates: We provide free estimates, including assessments, when estimates are approved, typically offering lower fees than third-party vendors who now charge for all estimates.
- $45 Assessment Fee: Our technician will visit the property to fully inspect, assess, & determine the issue and/or root cause of an issue with photos and detailed notes, typically for non mechanical issues. On average 3rd party vendors are currently charging $100 – $250.
- $45 Diagnostic Fee: We will visit the property to fully test the functionality of the appliance, home system, & items that contain electrical and mechanical components. We will provide a specific 5-7 point inspection to test the power, electrical, mechanical, and overall functionality.
- Competitive pricing: We are committed to offering competitive pricing and will match any valid third-party vendor estimate, quote, or bid.
- Transparent pricing: For specific services like appliance installation, home inspections, lock box installation, and notice posting, we offer flat rates, ensuring you know exactly what to expect with no hidden costs.
- Warranty assurance: We stand behind our work with a 90-day warranty on all applicable services and repairs. If any issues arise, we will make it right at no additional cost.
- No-Charge guarantee: If our technicians cannot make the necessary repairs or resolve the issue, there are no charges. Additionally, if a third-party vendor is needed to complete the repair, there are no charges for the technician’s visit.
Repair time case study: Home Services vs. third-party vendors
From January to August 2024, we analyzed and compared the end-to-end repair times between our in-house Home Services team and third-party vendors. The findings reveal that, on average, Home Services consistently completed repairs several days faster across all priority levels.
This efficiency is largely due to our streamlined coordination with the team’s dedicated schedule coordinators and the availability of our technicians, who exclusively serve Poplar Homes. This focus allows us to prioritize and address repairs more swiftly than third-party vendors.
Where Home Services operates
The Home Services is currently available in several key markets:
- Austin
- Baltimore-DC
- Bay Area
- Columbus
- Houston
- Las Vegas
- Los Angeles
- Phoenix
- Seattle
- St. Louis
While we already cover these major regions, our goal is to expand Home Services to all Poplar service areas. By doing so, we aim to provide affordable and reliable maintenance services to every Poplar client, no matter where they are located.
Conclusion
Poplar’s’ Home Services is designed to provide you with comprehensive, cost-efficient, and reliable maintenance solutions. With our skilled technicians, competitive pricing, and commitment to quality, we ensure that your home remains in top condition. Moreover, the speed of repair is much faster with Home Services compared to third-part vendors.
As we continue to expand our service areas, we look forward to bringing these benefits to all Poplar clients, making home maintenance hassle-free and affordable.
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